Plain English summary: These terms govern the working relationship between you (the client) and MachFly Digital Studio. They cover how projects are scoped, paid for, and delivered — and what happens if things change along the way. Please read them before engaging our services.
1. Definitions
In these Terms of Service, the following definitions apply:
- "MachFly Digital Studio", "we", "us", "our" — MachFly Digital Studio, registered in England and Wales, based in Huntingdon, Cambridgeshire.
- "Client", "you", "your" — the individual or business engaging MachFly Digital Studio for services.
- "Project" — the work agreed between both parties as set out in a written proposal or quote.
- "Deliverables" — the final files, designs, or website produced as part of the project.
- "Content" — any text, images, logos, video, or other materials provided by the client for use in the project.
2. Our services
MachFly Digital Studio provides web design, brand identity, e-commerce development, SEO, and related digital services to businesses and individuals. The specific scope of services for each project is set out in a written proposal or quote provided before work begins.
We reserve the right to decline any project enquiry at our discretion, without obligation to provide a reason.
3. Quotes & proposals
All quotes and proposals are valid for 30 days from the date of issue unless otherwise stated. After this period, prices may be subject to change.
A quote is based on the information provided at the time of enquiry. If the scope of work changes after a quote has been accepted, we reserve the right to revise our pricing accordingly. Any changes to scope will always be discussed and agreed with you in writing before additional work is undertaken.
Acceptance of a quote — whether by email confirmation, payment of a deposit, or signing a proposal — constitutes agreement to these Terms of Service.
4. Payment terms
Deposit
A non-refundable deposit of 50% of the total project fee is required before any work commences. This secures your place in our schedule. For Enterprise projects, a three-stage payment structure may be agreed in writing.
Final payment
The remaining balance is due upon completion of the project, before the website is made live or final files are delivered. We reserve the right to withhold delivery of all deliverables until payment has been received in full.
Invoices and late payment
Invoices are due within 14 days of issue unless otherwise agreed. Late payments may incur interest at 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Accepted payment methods
We accept payment by bank transfer (BACS) and all major debit and credit cards. All prices are in GBP and exclude VAT unless otherwise stated.
5. Project process
All projects follow a structured process including a discovery phase, design and development, client review, and final delivery. The specific stages will be outlined in your project proposal.
We require timely feedback and content from the client at each stage to keep the project on schedule. If a project is delayed due to a lack of response or content from the client for more than 30 days, we reserve the right to archive the project. Reactivation may be subject to an additional fee.
We will communicate primarily by email. It is the client's responsibility to ensure that our emails are not filtered to spam and that responses are provided in a timely manner.
6. Client content
The client is responsible for providing all text, images, logos, and other content required for the project, unless copywriting or other content services have been specifically agreed and included in the project scope.
By providing content to us, you confirm that:
- You own or have the legal right to use all content provided
- The content does not infringe any third-party intellectual property rights
- The content does not contain anything unlawful, defamatory, or offensive
We accept no liability for any claims arising from content provided by the client. The client agrees to indemnify MachFly Digital Studio against any such claims.
Content should be provided in a timely manner and in the formats specified. Delays in content delivery may affect project timelines. We are not responsible for project delays caused by late or incomplete content from the client.
7. Intellectual property
Ownership after full payment
Upon receipt of full and final payment, ownership of the agreed deliverables (such as website files and custom design assets) transfers to the client. Until full payment is received, all work remains the intellectual property of MachFly Digital Studio.
Third-party assets
Some projects may incorporate third-party assets such as stock photography, fonts, icons, or plugins. These are subject to their own licences and ownership does not transfer to the client. We will advise you of any such assets used in your project and the relevant licence terms.
Portfolio rights
Unless otherwise agreed in writing, we reserve the right to display completed work in our portfolio and marketing materials. If you require confidentiality, please inform us before the project begins and we will accommodate this.
Our tools and processes
Our proprietary methods, workflows, code frameworks, and processes remain the intellectual property of MachFly Digital Studio at all times.
8. Revisions & scope
Each project includes a defined number of revision rounds as specified in the project proposal (typically two rounds per design stage). Revisions are defined as reasonable amendments within the originally agreed scope of work.
The following are not considered revisions and may be quoted as additional work:
- Requests that change the original brief or agreed scope
- Addition of new pages, sections, or features not included in the original proposal
- Redesign of elements already approved by the client
- Requests made after the final revision round has been used
Any additional work outside the agreed scope will be quoted separately and must be approved in writing before it is undertaken.
9. Timelines & delays
Estimated timelines are provided in good faith and are based on the scope of work and the client's prompt cooperation. We will always aim to deliver on time, but timelines are not guaranteed unless explicitly stated as a fixed deadline in writing.
We are not liable for delays caused by:
- Late or incomplete content from the client
- Delayed feedback or approvals from the client
- Third-party services, platforms, or hosting providers
- Circumstances beyond our reasonable control
If we anticipate a delay on our side, we will notify you promptly and provide a revised timeline.
10. Cancellation
Cancellation by the client
If you wish to cancel a project after work has commenced, you must notify us in writing. The following cancellation terms apply:
- The initial deposit is non-refundable in all circumstances
- If the project is more than 50% complete at the time of cancellation, the full project fee is payable
- If the project is less than 50% complete, a fair charge will be made for work completed to date, deducted from any balance owed
Cancellation by MachFly Digital Studio
We reserve the right to cancel a project if the client behaves in an unreasonable or abusive manner, fails to make payment, or fails to provide content or feedback within a reasonable timeframe. In such cases, a charge will be made for work completed to date and any unused deposit balance will be refunded.
11. Liability
Our total liability to you for any claim arising out of or in connection with these terms or any project shall not exceed the total fees paid by you for that project.
We are not liable for:
- Any indirect, consequential, or loss of profit arising from the use or inability to use the deliverables
- Loss of data, revenue, or business opportunities
- Any errors in content provided by the client
- Issues arising from third-party platforms, hosting, plugins, or services
- Any changes to search engine algorithms affecting SEO performance
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
12. Confidentiality
Both parties agree to keep confidential any sensitive business information shared during the course of a project. This includes business strategies, financial information, client data, and any materials explicitly marked as confidential.
This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
This confidentiality obligation continues for a period of two years after the completion or termination of a project.
13. Use of this website
The content on this website (machflydigitalstudio.co.uk) is provided for general information purposes only. While we take care to keep the information up to date and accurate, we make no warranties about the completeness or accuracy of the content.
You must not use this website in any way that is unlawful, harmful, or that infringes the rights of others. We reserve the right to restrict access to this website at any time.
All content on this website — including text, design, graphics, and code — is the intellectual property of MachFly Digital Studio and may not be reproduced without prior written permission.
14. Governing law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or any project shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We will always attempt to resolve disputes amicably in the first instance. If you have a complaint about our services, please contact us at [email protected] and we will aim to respond within 5 business days.
15. Changes to these terms
We reserve the right to update these Terms of Service at any time. The current version will always be available on this page, with the date of the most recent update shown at the top. Changes take effect from the date of publication.
Continued use of our services or this website after changes are published constitutes acceptance of the updated terms. For active projects, the terms in place at the time of the original agreement will continue to apply unless both parties agree otherwise in writing.